Playa

• Orders placed Monday to Friday before 12 pm EST are shipped the same day; orders placed after that time or on weekends are shipped the next business day.

• Delivery estimates: 1–9 business days depending on the address.

• Standard and express shipping options are available at checkout.

Shipping Protection (optional)

• Shipping insurance is available at checkout.

• If you choose not to include it, Cuerpo Celeste is not responsible for loss, damage, or theft during transit.

Delivery Issues

• If the address is incorrect or the package is returned, you may choose a reshipment for a $10 USD fee or request a refund.

4. Returns, Exchanges, and Cancellations

Returns & Exchanges

• Only unused products with tags and original packaging are accepted.

• Time to request: 30 days from delivery.

• Sale or “Final Sale” items are not returnable.

Cancellations

• Full order cancellations are only allowed before shipment.

• To request one, email cuerpocelestevibes@gmail.com.

• If cancellation is not possible, you may request a return once the order is delivered.

Refund Process

• Refunds are issued to your original payment method within 10–15 business days after the package is received.

• If you used PayPal, the refund may be credited to your PayPal account.

5. Warranties

Coverage

• Limited warranty for manufacturing defects: up to 15 days after delivery for unused items, and up to 90 days for quality defects from normal use.

• Excludes damage from misuse, normal wear and tear, non-genuine materials, or third parties.

-Hand wash or machine wash on delicate cycle with cold water.

-Use mild liquid soap.

-Do not use bleach, fabric softener or harsh chemicals.

-Do not wring. Do not iron.

-Do not tumble dry. Dry in the shade.

How do I know my size?
Check our size guide [here]. If you’re unsure, contact us at cuerpocelestevibes@gmail.com — our team will be happy to help.

How can I track my order?
You will receive an email with tracking information within 1 business day after your purchase.

When will I receive my order?

• Orders placed Monday to Friday before 12 pm EST are shipped the same day.

• Orders placed after 12 pm EST, on weekends, or on holidays are shipped the next business day.

• Estimated delivery time is 1–9 business days depending on the destination state.

• We ship via UPS, USPS, and FedEx. For PO Boxes or military addresses, we use USPS only, which may take longer.

Do you offer express shipping?
Yes, we offer next-day and 2-day express shipping. Costs and availability depend on the destination state and are shown at checkout. This service cannot be added after the order is placed.

Can I cancel or modify my order?
Items and sizes cannot be changed. To cancel or modify the shipping address, contact us as soon as possible at cuerpocelestevibes@gmail.com. The success of the request depends on the order status.

Can I return my order?

• You have 30 days to return unused products with tags and in original packaging.

• Returns are not accepted for sale items or items marked “Final Sale.”

• Shipping costs are non-refundable.

When will I receive my refund?

• Refunds are issued to the original payment method and take 10–15 business days after the package is received at our warehouse.

• You will receive a confirmation email once it is processed.

Customer Service Hours:

• Monday to Thursday: 8:00 AM – 6:00 PM (Miami time)

• Friday: 8:00 AM – 5:00 PM

Requests may take 1–2 business days to be processed.